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Powerful Interactive Voice Response (IVR) phone payments.

Process payments quickly and securely, reduce call wait times and improve your customer experience – all from one voice payment platform.

Talk to our team How it works ↓
12M+payment calls handled every year
Man paying by phone with his card

Make it an experience

Shape every call around your business – from the first greeting to a completed payment, the whole journey is yours to design.

Ready-made payment templates

Start from pre-built IVR payment templates instead of building from scratch, so you are set up and taking payments faster.

Custom messaging

Record welcome and hold messages in your own voice and tone, so callers feel they have reached you, not a generic line.

Customise business hours

Run around the clock, in business hours only, or with different handling after hours – however you choose to operate.

Queue and call back

Let callers request a return call without losing their place in the queue, so no one waits on hold longer than they want to.

Smart call routing

Send each call to the right agent based on time, location and reason, so customers reach the person who can actually help.

Flexible call handling

Take payment however suits the moment: automated IVR, secure call interface, or a payment request link.

Three ways to take a payment

Choose the handling that suits the call: automated, agent-assisted, or sent straight to the customer.

01

Interactive voice response

Let customers pay by phone on their own, at any hour. Clear voice prompts guide them through entering card details on the keypad – no agent, no queue. Fully automated, it runs around the clock, every day of the year, freeing your agents from routine payment calls. And if a customer needs help, the call transfers straight to your contact centre, where an agent completes payment through the secure call interface – details still masked, so the handover never exposes cardholder data.

02

Secure call interface

Cardholder data stays out of your contact centre, shrinking your PCI DSS scope by taking phone payments without card data touching your agents. Customers key their card number, expiry and CVV into their phone – digits masked, keypad tones clamped so nothing is overheard or recorded. Your agent guides the call but never sees or hears the details.

03

Payment request

Send a secure payment link by SMS or email and let customers pay in a few taps, whenever suits them. Card details are entered on a hosted checkout, keeping data out of your systems, and you track each request from sent to paid in real time.

A customer holding a card and a phone to pay over the phone

24/7 payments with IVR

Australia's largest IVR payments provider. Clear prompts guide customers through the call and reduce workload for your team.

01

Identify the customer and validate their account.

02

Look up the current balance and extract the amount due.

03

Take the payment securely over the phone.

04

Update your system and the customer account automatically.

PCI DSS compliant

Encrypted payment data and bank-level security on every call.

Your own number

Own and customise 13, 1300 or 1800 numbers to improve brand recall.

Local support

Australian-based phone support whenever you need it.