• Home
  • ›
  • Contact Us

Get help with Linkly

We’re here to help you get back up and running. Choose the option that best matches how you take payments.

Bank Helpdesk Support

BankContact Numbers
ANZ Worldline Helpdesk1800 039 025
Bendigo Helpdesk1300 132 741
CBA Helpdesk1800 230 177
Fiserv Helpdesk1800 243 444
NAB Helpdesk1300 369 852
St.George Helpdesk1300 650 977
Suncorp Merchant Services1800 836 055
Westpac Helpdesk1800 029 749
LIVE1300 780 788
BankSA1300 130 190
Bank Of Melbourne1300 603 266

Not sure where to start?

If you use a physical EFTPOS terminal in your store, select In-Store payments. If you take payments through our MerchantSuite platform via online or phone/IVR, select Online/Phone payments.

In-Store Payments

EFTPOS terminals

Use this option if you have a physical EFTPOS terminal or card reader and something isn’t working, or you’re setting up a new device.

Install LinklyLinkly configurationEFTPOS terminal not workingReceipt issuePOS software issue

Support hours

Mon–Fri8:00am – 10:00pm
Sat9:00am – 5:00pm
Sun & public holidays10:00am – 3:00pm
Christmas Day, New Year’s Day, Good Friday, Easter Sunday, Easter Monday & ANZAC DayClosed
(AEST/AEDT)
Visit Help Centre

Online / Phone Payments

Website / App / Phone

Use this option if you process payments through MerchantSuite online or via phone/IVR, without a physical terminal.

Phone paymentsAccount or login issuesGetting started onlinePayments failing

Support hours

Mon–Fri7:00am – 7:00pm
Sat–SunClosed
Christmas Day, Boxing Day, New Year’s Day, Good Friday, Easter Sunday, Easter Monday & ANZAC DayClosed
(AEST/AEDT)
1300 697 848 [email protected]

Other support options

Office Locations

Sydney OfficeLevel 15, 309 Kent Street, Sydney NSW 2000

Melbourne OfficeLevel 8, 401 Collins Street, Melbourne VIC 3000

Report a vulnerability

To report a vulnerability, please submit findings via email to: [email protected]

Please include the following in your email:

  1. The website, IP address, system or endpoint where the vulnerability was observed
  2. A brief description of the vulnerability (e.g. “Reflected XSS on login page”)
  3. Detailed steps to reproduce the issue (preferably as a benign proof-of-concept). This helps us verify and triage the issue efficiently and prevents duplicate or unnecessary submissions.

Get in touch with us

If you have more questions, please contact us using the form below