Complete Contact Centre Solutions

Linkly Voice is the ultimate suite of phone payment solutions, offering consumers multiple ways to pay securely without exposing their credit card data. Our platform handles over 12 million calls per year and is trusted by some of Australia’s largest businesses and government agencies. Find out how our easy-to-use solutions can reduce call times, improve customer experience and help you achieve PCI DSS compliance.

Payment Request

Linkly Payment Request allows you to send payment links via SMS or email to help you get paid faster. It also improves customer experience by offering live support and flexibility.



Instant Requests, Personalised Experiences

Consumers can begin the payment process via a phone call. Agents can instantly send a Payment Request via SMS or email so the customer can complete the payment on a hosted payment page using any device. They can choose to be supported by the agent throughout the entire call until the payment is done, or end the call and pay on their own time..



Track Payments And Call Times

Agents can monitor payment status in real time, allowing them to confirm payments and track  how long transactions take. Payment Request also makes it easy to identify which outstanding payments require follow up..



Keep Card Data Secure

Our solutions keep card data away from your environment. All payments are processed in our PCI DSS level 1 compliant cloud environment. This allows you to continuously record calls for reference, feedback and training purposes whilst keeping card data secure.


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Features

We make the process of taking payments over the phone both simple and secure.

Flexible Messaging

Customers can choose to receive their secure link either via email or SMS.

Digital Wallets

Customers can safely register their card details for future use to significantly reduce processing time.

Status Monitor

Agents can monitor payment status in real time or later.

Apple Pay

We've taken the Apple Pay experience one step further by allowing Apple users to make payments during a phone call.

Branded Payment Page

Our hosted payment page can be branded with your logo and is PCI DSS compliant.

e-Receipt

Agents can send customers receipts via SMS or email immediately after the payment is processed.

Secure Call Interface

Secure Call Interface (SCI) gives your call centre agents a safe and flexible process to accept phone payments. SCI allows consumers to provide their card details without the risk of exposure, while being assisted by an agent throughout the entire process.



Accept phone payments securely

SCI is suitable for any contact centre taking credit card payments over the phone, such as government agencies, utilities, service providers, debt collectors, outbound sales and more.



Increase customer satisfaction

Give your consumers the assistance of a live agent on the line while making a secure payment. SCI eliminates the need to transfer a customer to a third party to make a payment.

Agents can monitor and confirm payments in real time and send receipts via SMS or email instantly.

Consumers can choose to have their card data stored securely for faster payment in the future.



Keep card data secure

SCI allows consumers to make a payment without exposing their card details. All payments are processed in our PCI DSS level 1 compliant cloud environment. This allows you to continuously record calls for reference, feedback and training purposes whilst keeping customer card data secure.


Information Brochure Watch video

Features

We make the process of taking payments over the phone both simple and secure.

Easy Installation

SCI integrates with your system without any hardware or software installation required.

Tokenisation

SCI reduces transaction time by saving the card number as a token for future use or recurring payments so customers never have to re-enter their card details.

Flexible Integration

SCI API allows you to integrate the SCI hosted platform into your system and embed the SCI panel into an existing webpage.

Multiple Payments

Agents can take multiple payments in one call using the same card without requiring the customer to re-enter their details.

Clamping and Masking

SCI blocks keypad tones and disguises card details so neither your call centre agent nor your system has access to sensitive card data.

e-Receipt

Agents can send customers receipts via SMS or email immediately after the payment is processed.

13/1300/1800 Hosting

A 13/1300/1800 number is essential to making your company more accessible while improving customer experience. The more available your business, the more consumers can be served.


Increase your conversions

Accept more calls and increase sales outcomes. Identify and route calls to the correct people in your business and manage data for accurate reporting.


Scale your business

Increase your reach by allowing consumers to call you from anywhere in the country, at local rates. Reduce the costs of maintaining a phone service by choosing a plan based on the volume of calls you anticipate, while maintaining the same number no matter where you relocate or how big your business grows.


Features

We make the process of taking payments over the phone both simple and secure.

1300-MY-BUSINESS

Improve brand recall by customising your number to fit your business.

Custom Messages

Record welcome and hold messages tailored for your market.

Streamlined Routing

Manage and forward calls to the right agent based on time, location and reason.

Customised Business Hours

Operate throughout chosen hours of the day, whether during business hours or after hours.

Flexible Handling

Respond to customer calls using our various solutions such as IVR, SCI, Payment Request and more.

Virtual Queue / Call Back

Give customers the option of a return call without losing their spot in the queue.

IVR

Sales is a 24/7 service, 365 days a year industry. Provide consumers with payment convenience with Automated Phone Payments, that uses an intelligent Interactive Voice Response system that minimises error. Our IVR systems are user-friendly, guiding consumers throughout the entire call with clear instructions and simple processes


Ultimate Efficiency

We are Australia's largest IVR payments provider, with the capacity to handle over a thousand transactions simultaneously, using an automated service. Remove payment calls from your contact centre and let your staff focus on serving consumers. With an automated service facilitating payments, administrative and staffing requirements are lowered.

Consumers will no longer need to wait for an available agent just to make a payment. If a customer prefers to speak to an agent, they have the option to connect to one for assistance and complete the payment securely.


Features

We make the process of taking payments over the phone both simple and secure.

Smart Billing

Upon identifying the customer, our solution can validate the account, look up the customer's balance, and extract the amount due.

Seamless Updates

WebHooks will instantaneously inform your system that the customer has paid.

Call Forwarding

Unresolved calls can be forwarded to your call centre agent.

Simple Reconciliation

VR payments can be included in your consolidated Linkly report, making it easier for your finance team to summarise.

Find out more about our complete contact centre solutions Talk to us

PCI DSS Compliance

The Payment Card Industry Data Security Standard (PCI DSS) is a set of regulations created for merchants who handle credit card information in order to ensure that they operate in a secure environment, protecting both the customer and the merchant against fraud.

We implement numerous protocols to help ensure the safest environment possible, giving you and your clients the peace of mind that you are not only PCI DSS compliant, but have the best protection against fraudulent activity.

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